Reference

How We Handle Your Personal Data

king888 slot collects only the personal data we need to run your account — your name, contact details, and payment records from methods such as DANA, OVO, GoPay…

Encrypted account storageDANA, OVO, GoPay & QRIS transaction recordsRight to access your dataRight to request deletionContact us within 24 hours
king888 slot How We Handle Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we store your data, want to update personal details, or need to request a copy of the information we hold on your account, our privacy support team is available seven days a week from 08:00 to 23:00 WIB — including for players in Surabaya and Bandung who contact us outside typical business hours. We aim to acknowledge every privacy request within four working hours and resolve it fully within five business days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy team picks up chats between 08:00 and 23:00 WIB, seven days a week, with no waiting queue for data requests.

Email Support

Send your data access or deletion request to our privacy inbox. Include your registered account email and the specific data you are asking about; we respond within four working hours during operating days.

Account Help Centre

Log into your account and navigate to Settings → Privacy to submit a structured data request form. This path routes your request directly to the data-handling team, bypassing general support queues.

HOW WE PROTECT YOU

Browse Our Data Handling Practices

We apply layered security measures across every part of your account — from the moment you enter your DANA wallet number during deposit to the point your withdrawal confirmation arrives in your…

Encryption at Rest and in Transit

All personal data — including payment details tied to GoPay, OVO, DANA, and QRIS transactions — is encrypted using AES-256 at rest and TLS 1.3 in transit. No raw account data travels unprotected across our network at any point.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to see which lobby sections you visit most. You can review and withdraw cookie consent at any time through the Cookie Settings link in your account footer.

Account Security Controls

Your account is protected by a password you set plus an optional one-time PIN sent to your registered phone number. We never store your password in plain text; it is hashed before it reaches our database.

Data Retention Schedule

Transaction records — including QRIS payment confirmations and DANA deposit timestamps — are retained for a maximum of five years in line with financial record obligations, then permanently deleted from our active systems.

Third-Party Data Sharing

We share data only with payment processors needed to complete a specific transaction. We do not share your browsing behaviour, game history, or personal details with advertisers. Eligibility for certain features depends on local law.

Your Right to Request Changes

You may request a copy of the data we hold, ask us to correct inaccurate details, or request deletion of your account data by contacting our privacy team via live chat or the in-account Settings → Privacy form.

Explore Common Privacy Policy Questions

The questions below cover what we get asked most often about data handling, cookie use, account deletion, and how payment data from DANA, OVO, GoPay, and QRIS is stored. If your question is not listed here, our privacy support team is reachable via live chat from 08:00 to 23:00 WIB any day of the week.

We collect your name, email address, phone number, date of birth for verification purposes, and payment method identifiers such as your DANA wallet number or OVO account ID. We also log your IP address and device type for security monitoring during each session.

Payment identifiers are encrypted using AES-256 and stored in an isolated database segment that general customer-service staff cannot access. Only the transaction team with specific clearance can view payment logs, and only when resolving a dispute you have raised.

Yes. Log into your account, go to Settings → Privacy, and submit a Data Access Request. We will compile your account data — including transaction history and login records — and send it to your registered email within five business days.

Submit a deletion request through Settings → Privacy or contact us by email or live chat between 08:00 and 23:00 WIB. We will delete your personal data from active systems within 14 days, retaining only the financial transaction records required by applicable regulations.

No. We do not share your personal information, game history, or browsing behaviour with advertisers. Data is shared only with payment processors — such as the QRIS network or GoPay's verification service — and only to complete the specific transaction you initiated.

We use session cookies for login continuity and analytics cookies to understand which sections of the account dashboard you visit most. You can review and withdraw your cookie consent at any time via the Cookie Settings link at the bottom of any page.

Reach our privacy team directly via live chat, available 08:00–23:00 WIB seven days a week, or send a detailed email to our privacy inbox. We acknowledge every complaint within four working hours and provide a written resolution within five business days.